Refund policy

Please note: Mannequin/model images are representational. The item you receive is the one shown in the detailed product photos.

Last updated: 14 August 2026

30-day returns

We offer a 30-day return policy in addition to your statutory rights. You have 30 calendar days after receiving your item to contact us and request a return.

After notifying us that you wish to return an item, you must send it back without undue delay and no later than 14 calendar days after your return request has been accepted.

Return condition

You may inspect and try on the item only as reasonably necessary to check its fit, condition, and characteristics, in the same way that you would in a physical shop.

The item must not be worn beyond what is reasonably necessary for inspection, washed, altered, damaged, marked, or otherwise handled in a way that reduces its value. Where an item has been handled beyond what is reasonably necessary, we may make an appropriate deduction from the refund to reflect any reduction in value, where permitted by law.

Any original manufacturer labels and RewearableUK tags or security tags should remain attached wherever reasonably possible. Please provide your order number, order confirmation, receipt, or other proof of purchase.

How to request a return

To request a return, please contact us at info@rewearableuk.co.uk within 30 calendar days of receiving your item.

If your return request meets the conditions of this policy, we will send you instructions explaining how and where to return the package. Please contact us before sending an item back, as returns sent without the necessary order information may be delayed.

Return address

Claudio Meduri T/A RewearableUK
38 Whitman Street
Manchester
M9 4NY
United Kingdom

Return shipping costs

Customers are responsible for return shipping costs when returning an item because they have changed their mind, ordered the wrong size, or no longer want the item.

If the item is faulty, damaged, incorrectly described, or different from the item ordered, RewearableUK will cover the reasonable cost of returning it.

We recommend using a tracked postal service and keeping your proof of postage, as the return remains your responsibility until it reaches us.

If you cancel and return your entire eligible order, we will also refund the standard outbound delivery charge originally paid. If you selected a more expensive or express delivery service, any additional amount above the standard delivery charge will not normally be refunded.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if the item is defective, damaged, incorrectly described, or if you receive the wrong item. We will review the issue and explain the available resolution.

Your legal rights relating to faulty, damaged, or incorrectly described goods are not limited by the 30-day change-of-mind return period.

Pre-loved and second-hand items

Most items sold by RewearableUK are pre-loved, second-hand, vintage, surplus, or one-off pieces. Minor signs of previous wear may be present and will normally be shown in the detailed product photographs or mentioned in the product description where relevant.

Please check all photographs, measurements, size details, condition notes, and product descriptions carefully before placing an order. Any disclosed signs of previous wear form part of the item’s stated condition.

Items excluded from change-of-mind returns

Change-of-mind returns cannot normally be accepted for personalised, custom-made, or made-to-order products, or for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where applicable.

These exclusions do not apply where an item is faulty, damaged, incorrectly described, or where you have another legal right to return it.

Sale items and eligible pre-loved or second-hand items may be returned under the same 30-day policy.

Exchanges

As most of our products are one-off pieces, we usually cannot provide a direct exchange for the same item in another size, colour, or condition.

If you want another available item, you should request a return for the original item and place a separate order for the replacement.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method.

We may withhold the refund until we have received the returned item or you have provided evidence that it has been sent back, whichever occurs first.

Refunds will be issued without undue delay and within the applicable legal timeframe. After we issue the refund, your bank, card provider, PayPal, or other payment provider may require additional time to process and display it in your account.

We do not charge a restocking fee.

Statutory rights

Nothing in this return policy limits or excludes your statutory consumer rights under applicable United Kingdom law, including your rights where goods are faulty, damaged, not as described, or not of satisfactory quality.

Contact

If you have any questions about a return or refund, please contact us at info@rewearableuk.co.uk.