Refund policy

Please note: Mannequin/model images are representational. The item you receive is the one shown in the detailed product photos.

We have a 14-day return policy. This means you have 14 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be returned in the same condition that you received it. Items must not be worn, used, washed, altered, damaged, or marked after delivery. Any RewearableUK tags, labels, or security tags must remain attached where applicable. You will also need your order confirmation, receipt, or proof of purchase.

To start a return, please contact us at info@rewearableuk.co.uk.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be addressed to:

Claudio Meduri T/A RewearableUK
38 Whitman Street
Manchester
M9 4NY
United Kingdom

Return shipping costs
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked postal service, as the return remains the customer’s responsibility until it reaches us.

Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work to resolve it.

Pre-loved and second-hand items
Most items sold by RewearableUK are pre-loved, second-hand, vintage, surplus, or one-off pieces. Minor signs of previous wear may be present and will usually be shown in the product photos or mentioned in the description where relevant. Please check the photos, size details, condition notes, and description carefully before purchasing.

Non-returnable items
Certain items cannot be returned, including custom products, special orders, personalised items, and any item that has been worn, used, washed, altered, damaged, or returned in a different condition from how it was received. Please contact us if you have any questions about your specific item.

Exchanges
As most of our items are one-off pieces, we usually cannot offer direct exchanges for the same item in another size or colour. The fastest way to get another item is to return the original item, and once the return is accepted, place a separate order for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method.

Please remember that it can take some time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@rewearableuk.co.uk.