FAQ – Orders, Delivery & Returns

Find quick answers about ordering, delivery, returns and pre-loved items from RewearableUK. If you still need help, email us at info@rewearableuk.co.uk.

Orders

Can I change or cancel an order?

Please contact us as soon as possible. We may be unable to change an order once it has been processed or dispatched, but this does not affect any cancellation or return rights you have under our Refund Policy or applicable law.

Are the items shown in the photos the actual items I receive?

Yes. Most of our products are one-off pre-loved, second-hand, vintage or surplus pieces. The detailed product photographs show the actual item supplied. Mannequin or model images are representational only.

What condition are your items in?

Condition varies by item. We inspect our products and show or describe notable flaws, marks or wear where relevant. Please review all photographs, measurements, size details and condition notes before ordering.

Delivery

When will my order be dispatched?

Orders placed Monday to Friday are usually processed and shipped the following business day. Orders placed on Saturday, Sunday or a UK public holiday are usually processed on the next working day.

How much is UK delivery?

Standard UK delivery is free on all orders. Alternative carrier services and delivery to selected pickup points may be available for an additional charge at checkout. Local collection, where offered, is free.

How long does UK delivery take?

Free Standard UK Delivery usually takes approximately 3–5 business days after dispatch via tracked courier. Delivery times are estimates and occasional delays can occur.

Do you deliver outside the UK?

We currently focus on UK delivery. If international delivery is available for your order, the delivery options and charges will be shown at checkout before you complete your purchase.

What if my parcel is delayed or appears lost?

Please contact us at info@rewearableuk.co.uk with your order details so that we can investigate.

Returns

What is your return policy?

We offer a 30-day return policy in addition to your statutory rights. You have 30 calendar days after receiving your item to contact us and notify us that you wish to return it.

After notifying us, you must send the item back without undue delay and no later than 14 calendar days after notifying us of the return.

How do I request a return?

Email info@rewearableuk.co.uk within 30 calendar days of receiving your item and include your order number or other proof of purchase. We will provide the return instructions.

Who pays return postage?

Customers normally pay return postage for change-of-mind returns, including where the wrong size was ordered or the item is no longer wanted. If an item is faulty, damaged, incorrectly described or different from the item ordered, RewearableUK will cover the reasonable return cost.

Can I try an item on?

Yes. You may try on and inspect an item only as reasonably necessary to check its fit, condition and characteristics, as you would in a physical shop. It must not be worn beyond that, washed, altered, damaged or marked.

Can I exchange an item?

Because most of our products are one-off pieces, we usually cannot provide a direct exchange for the same item in another size, colour or condition. If another item is available, request a return for the original item and place a separate order for the replacement.

Can sale or pre-loved items be returned?

Yes. Eligible sale, pre-loved and second-hand items may be returned under the same 30-day policy. Any statutory exclusions that apply to particular types of goods remain unchanged.

What if my item is faulty, damaged or incorrect?

Please contact us as soon as reasonably possible. Your legal rights for faulty, damaged, incorrectly described or unsatisfactory goods are not limited by our 30-day change-of-mind return policy.

How long does a refund take?

After a return is received and inspected, an approved refund is issued to the original payment method. For eligible cancellations, we refund without undue delay and no later than 14 calendar days after we receive the returned goods or you provide evidence that you sent them back, where applicable. Your bank or payment provider may take additional time to display the refund.

For the complete rules, please read our Refund Policy and Shipping Policy.